Abigail Miner

 

A+ and ITIL certified IT professional experienced in technical support and customer service.
Currently located in Columbus, Ohio, and actively looking for networking opportunities.

Experience:

OhioHealth Enterprise Messaging Admin (October 2012 - Present)
OhioHealth Senior IS Support Technician (May 2012 - October 2012)
OhioHealth IS Support Technician (July 2011 - May 2012)
Geek Squad Counter Intelligence Agent (June 2008 - July 2011)

  Operating Systems:

   Windows XP/Vista/7
   Mac OS X

 

  Microsoft Active Directory
  Novell Client and ZENworks

  Software:

   ServiceNow (Service-Now)
   IBM Lotus Notes
   McKesson Horizon Clinicals and STAR
   GE Centricity
   Microsoft Office Word, Excel, and PowerPoint
   Adobe Photoshop, Illustrator, and InDesign
   IBM iSeries (AS/400)

 Hardware:

  Servers  
  Computers/PCs (desktops, laptops, netbooks, tablets)
  Peripherals (printers, scanners, copiers, fax machines)
  Storage (NAS, external hard drives)
  Cellphones (Blackberry, Android, iOS)
  Cameras (dSLR, prosumer, compact)

Certifications:

CompTIA A+
ITIL v3 Foundation
IT Service Management ISO/IEC 20000 Foundation
Information Security ISO/IEC 27002 Foundation

Education:

Bachelor of Science in Information Systems Management, The Ohio State University
Columbus, Ohio, June 2015, GPA of 3.76/4.0

Achievements:

Geek Squad MVP, Spring 2011